App & account support
Tell us your app version, device model and what happened. Please leave out case numbers, A-Numbers, passwords and immigration documents.
Email product support ↗Here to help
Let’s get you
back on track.
Choose the product you’re using. We’ll point you to the right next step.
General questions
For questions about the app collection, this website, accessibility or privacy, reach out to our team.
Contact Everyday Tech ↗A few useful answers.
Where do I sign in?
Open the native Case Tracker File app and go to Settings → Cloud account. This website does not currently provide browser sign-in or access to private case files.
How do I delete my account or case data?
In Case Tracker File, open Settings → Cloud account → Delete cloud account and verify your password. Delete local files separately in Settings → Delete all local data. Contact support if you cannot access the app. See the app privacy policy for details.
Where do I manage an Apple subscription?
Subscriptions, when available, are managed through your Apple account. Deleting an app account does not cancel an Apple subscription. Paid subscriptions are not currently enabled in Case Tracker File.
Can you change my government case status?
No. We cannot change agency records, provide legal representation or guarantee an outcome. Official notices and agency information control.